📦 Frequently Asked Questions (FAQ)

🛍️ Orders & Products

Q: What kind of digital products do you sell?
A: We offer Digital contents ( SVG, PNG, PDF, EPS, DXF and JPEG) and not all products may include all file types.

Q: How do I receive my purchase?
A: After completing your order, you'll receive a download zip file.

Q: Can I access my digital files again if I lose them?
A: Yes! As long as you have an account or order confirmation email, you can re-download your files anytime.

Q: Do your products come with instructions?
A: Yes, most of our products include a "readme" or setup guide to help you get started quickly.

💳 Payments & Checkout

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment gateways.

Q: Is my payment information secure?
A: Absolutely. We use encrypted SSL security to ensure your payment details are 100% protected.

Q: Can I get a refund?
A: Since our products are digital and delivered instantly, all sales are final. However, if there's an issue with your purchase, please contact us and we'll do our best to help.

⚙️ Technical Issues

Q: I didn’t receive my download link. What should I do?
A: Please check your spam/junk folder first. If it's not there, contact us with your order number and we’ll resend the link.

Q: The file I downloaded is corrupted or won’t open.
A: Try downloading the file again using a different browser or device. If the problem persists, contact us and we'll send a working copy.

Q: What software do I need to use the files?
A: It depends on the product. Each product page lists any required software (e.g., Adobe Photoshop, Microsoft Word, etc.).

📜 Licensing & Usage

Q: Can I use your products for commercial projects?
A: Each product includes a license description. Many are approved for both personal and commercial use, but always check the product page for details.

Q: Can I resell or redistribute the digital products?
A: No. Reselling, sharing, or redistributing our files in any form is strictly prohibited.

🧾 Custom Orders & Support

Q: Do you offer custom designs or edits?
A: Yes! We’re happy to take on custom requests. Just reach out with the details and we’ll get back to you with a quote.

Q: How do I contact support?
A: You can reach us anytime at [your email] or through the contact form on our website. We aim to respond within 24 hours.